TripTrek Customer App

Introduction

Welcome to TripTrek ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TripTrek mobile application (the "App") for booking ferry trips and managing your island travel in the Maldives.

By using the TripTrek App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the App.

Bundle ID: com.inverse.triptrek
Developer: TripTrek
Contact: privacy@triptrek.travel

Information We Collect

1.1 Information You Provide to Us

When you create an account and use our App, we collect the following personal information that you voluntarily provide:

Account Registration:

• Full name
• Email address
• Phone number
• Password (encrypted)
• User type (Local/Expat/Tourist)
• Nationality

Profile Information:

• National ID number or passport number (optional but recommended)
• Date of birth
• Profile preferences (language, notification settings)

Booking Information:

• Passenger details for bookings (names, ID numbers, phone numbers, dates of birth, nationalities)
• Travel preferences (origin, destination, dates, ticket types)
• Payment receipt images
• Special requirements or notes

1.2 Information Collected Automatically

Usage Data:

• Device information (model, operating system version, unique device identifiers)
• App usage statistics (features accessed, screens viewed, time spent)
• Session data (login/logout times, session duration)
• Error logs and crash reports
• Performance data

Location Information:

When you search for trips or access vessel tracking features, we may collect approximate location data to provide relevant results. Location data is only collected with your explicit permission.

How We Use Your Information

We use the information we collect for the following purposes:

Core Services:

• Create and maintain your user account
• Process ferry trip bookings and generate digital tickets with QR codes
• Facilitate seat assignments and calculate fares
• Process payment receipts and send booking confirmations
• Display available trips based on your search criteria
• Provide real-time vessel tracking
• Manage your booking history

Communication:

• Send booking confirmations and updates
• Notify you of trip status changes
• Send payment approval/rejection notifications
• Provide customer support responses
• Deliver push notifications (with your consent)

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Ferry Operators:

• Passenger manifests (names, ID numbers, ticket information)
• Booking details necessary for trip operations
• Check-in status for boarding verification
• Payment status for service fulfillment

With Service Providers:

• Firebase (Google Cloud Platform): Database services, authentication, file storage, analytics
• OneSignal: Push notification delivery services

Data Storage and Security

Your information is stored on secure servers provided by Firebase (Google Cloud Platform) in the Asia-Southeast region (Singapore). We use industry-standard security measures to protect your data:

• Secure Socket Layer (SSL) encryption
• Firebase Authentication with JWT tokens
• Encrypted password storage
• Role-based access control (RBAC)
• Regular security audits

Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Correction: Update or correct inaccurate information
• Right to Deletion: Request deletion of your personal data
• Right to Portability: Receive your data in a structured format
• Right to Withdraw Consent: Opt out of marketing and optional features

To exercise your rights, go to Profile → Settings → Privacy Settings in the App or email us at privacy@triptrek.travel

Children's Privacy

The TripTrek App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 13 without parental consent, we will delete that information immediately.

Push Notifications

We send push notifications for:

• Booking confirmations
• Payment status updates
• Trip reminders (24 hours before departure)
• Trip status changes
• Check-in reminders

You can control push notifications through Profile → Settings → Notifications or your device's system settings.

International Data Transfers

Your information is primarily stored on Firebase servers in Singapore. However, some data may be transferred to other countries where our service providers operate, including the United States. We ensure appropriate safeguards are in place including standard contractual clauses and adequate data protection measures.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or in-app notification. Your continued use of the App after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy:

• Email: privacy@triptrek.travel
• In-App Support: Profile → Help & Support → Contact Us
• Data Protection Officer: dpo@triptrek.travel